Refund policy

Every pair of Surf Gems is cut, shaped and polished by hand in small batches, so no two are exactly alike. Because of this, all sales are final, and we aren't able to accept returns or exchanges.

If something is wrong, we'll make it right. If your jewelry arrives damaged, or we sent the wrong piece, email us at studio@surfgems.com within 7 days of delivery. Send your order number and a photo, and we'll repair it, replace it with a similar piece, or refund you.

Received Surf Gems as a gift? You're welcome to reach out too. Just tell us the name on the order and we'll find it.

Lost or delayed package? See our Shipping Policy and we'll help track it down.

To keep your gems shiny for years, take a look at our Wear & Care guide.

Thank you for supporting our small, family-run studio.